ld44 Privacy Policy — How We Handle Your Personal Data

Privacy at a Glance

The following cards summarise the key points of the ld44 Privacy Policy. They are intended as a quick reference only — the full policy text below is the authoritative version.

1. Introduction

This Privacy Policy describes how ld44 ("we", "us", "our", "the Platform") collects, uses, stores, and protects personal information about players and visitors ("you", "your") who access the ld44 website at ld44.ws or use any of the services available on the platform. ld44 takes the privacy of Bangladesh players seriously and is committed to handling all personal data in a transparent, lawful, and secure manner. By registering an account or using ld44, you consent to the collection and use of your personal information as described in this Privacy Policy.

This Privacy Policy applies to all personal data collected through the ld44 website, mobile platform, customer support interactions, promotional communications, and any other touchpoint through which ld44 interacts with players. It should be read in conjunction with the ld44 Terms & Conditions, which govern the overall relationship between ld44 and registered players.

2. Information We Collect

ld44 collects the following categories of personal information from players and visitors, depending on how you interact with the platform.

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  Identity Data Full legal name, date of birth, gender, nationality, and government-issued identification document details collected during account registration and KYC verification.
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  Financial Data Payment method details (bKash account number, Nagad number, Rocket number, bank account details where applicable), transaction history, deposit and withdrawal records. Full payment credentials are not stored by ld44 — they are processed by our payment partners.
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  Contact & Account Data Email address, mobile phone number, residential address, username, account preferences, communication history with ld44 customer support, and responsible gaming settings you have applied to your account.
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  Usage & Behavioural Data Games played, bets placed, session duration, login timestamps, pages visited, device type, browser type, operating system, IP address, and in-app navigation patterns collected automatically when you use ld44.
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  Location Data General geographic location derived from your IP address, used to verify player eligibility and comply with applicable laws. ld44 does not collect precise GPS-level location data.

3. How We Use Your Information

ld44 uses the personal data it collects for the following purposes. We process your data only where we have a lawful basis to do so.

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  Account Operation To create and maintain your ld44 account, authenticate your identity at login, process deposits and withdrawals, and provide access to games and betting markets on the platform.
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  Compliance & Verification To conduct KYC age and identity verification, comply with anti-money laundering (AML) obligations, and meet other regulatory and legal requirements applicable to online gaming operations.
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  Security & Fraud Prevention To detect and prevent fraudulent activity, bonus abuse, multi-account violations, money laundering, and other prohibited conduct as defined in the ld44 Terms & Conditions. Automated monitoring systems are used for this purpose.
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  Marketing Communications To send you relevant promotional offers, bonus announcements, seasonal campaigns (such as BPL cricket promotions, Eid offers, and Pohela Boishakh bonuses), and platform updates — but only where you have consented to receive such communications. You may opt out at any time.
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  Platform Improvement To analyse aggregated, anonymised usage data in order to improve ld44's game selection, user interface, platform performance, and responsible gaming tools. Individual players are not identifiable from this analysis.

4. Sharing of Information

ld44 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your personal data is shared with third parties only in the limited circumstances described below.

Service providers and technology partners who assist ld44 in operating the platform — including payment processors (bKash, Nagad, Rocket, and other supported payment partners), game software providers (such as Evolution Gaming, Pragmatic Play, and Ezugi), identity verification providers, and cloud hosting providers — may receive limited personal data strictly necessary to provide their respective services. All such third parties are contractually bound to process your data only as instructed by ld44 and in accordance with applicable data protection standards.

Legal Disclosure

ld44 may disclose personal data to regulatory authorities, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where required to do so by applicable law, court order, or legal process. ld44 will disclose only the minimum data necessary to comply with any such legal requirement and, where permitted by law, will endeavour to notify the relevant player of any such disclosure.

5. Payment Data & KYC

When you make a deposit or withdrawal on ld44 via bKash, Nagad, Rocket, Upay, or any other supported payment method, your payment transaction is processed by the relevant payment service provider. ld44 does not store your full mobile banking PIN, password, or card security codes. ld44 retains a record of the transaction amount, date, method, and outcome for account management, AML compliance, and dispute resolution purposes.

KYC verification documents — including copies of national identity cards, passports, driving licences, and utility bills — are stored securely on encrypted servers accessible only to authorised ld44 compliance personnel. KYC documents are retained for the duration of your active account and for a minimum regulatory retention period thereafter, after which they are securely deleted. ld44 does not use KYC documents for any purpose other than identity verification, age verification, and regulatory compliance.

6. Cookies & Tracking Technologies

ld44 uses cookies and similar tracking technologies on its website and mobile platform. Cookies are small text files placed on your device that help ld44 deliver a better, more personalised experience. The following types of cookies are used on ld44.

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  Essential Cookies Strictly necessary for the platform to function. These include session management cookies that keep you logged in, security tokens, and load-balancing cookies. Essential cookies cannot be disabled without breaking core platform functionality.
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  Analytics Cookies Used to collect aggregated, anonymised data about how visitors use ld44 — including pages visited, session duration, and click patterns. This data helps ld44 improve the platform. Analytics cookies do not identify you personally.
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  Preference Cookies Store your platform preferences such as language selection, display settings, and responsible gaming tool configurations so that they are remembered across sessions without requiring you to re-enter them each time you visit ld44.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on ld44 — in particular, preference cookies are required for the language-switch feature to function correctly. ld44 does not use third-party advertising or retargeting cookies.

7. Data Security & Retention

ld44 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction . These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits, and secure deletion procedures for data that is no longer required.

ld44 retains your personal data for as long as your account remains active and for such additional period as may be required to comply with applicable legal, regulatory, and AML obligations. Where you request deletion of your account, ld44 will delete or anonymise your personal data within a reasonable timeframe, subject to any overriding legal retention requirements. Transaction records and KYC documentation are subject to mandatory minimum retention periods in accordance with applicable financial regulations, after which they are securely and permanently deleted.

8. Your Rights

As a player on ld44, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the ld44 support team at [email protected]. ld44 will respond to all valid data rights requests within 30 calendar days of receipt.

ld44 will verify your identity before processing any data rights request to ensure the security of player data. Some requests may be subject to exemptions under applicable law — where an exemption applies, ld44 will inform you of the reason. Data rights requests are processed free of charge unless requests are manifestly unfounded or excessive, in which case ld44 reserves the right to charge a reasonable administrative fee.

9. Children & Minors

ld44 is strictly an adult platform. The minimum age to register and use ld44 is 21 years. ld44 does not knowingly collect or process personal data from any individual under the age of 21. If ld44 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account permanently closed. If you believe that an individual under the age of 21 has registered an account on ld44, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

10. Changes to This Policy

ld44 reserves the right to update, modify, or replace this Privacy Policy at any time. When material changes are made to this policy, ld44 will notify active players via the registered email address associated with their account or via an in-platform notification, prior to the revised policy taking effect. The date on which the policy was most recently updated is indicated at the top of this page.

Your continued use of ld44 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should discontinue your use of the platform and may request account closure by contacting [email protected]. It is your responsibility to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ld44 holds about you, please contact the ld44 Data Privacy team. All privacy-related enquiries will be acknowledged within 5 business days and fully responded to within 30 calendar days.

Contact email: [email protected]. Please include your registered username and a clear description of your request or concern in your message to help us respond promptly and accurately.